pgsolt Privacy
Policy

Information We Collect

When you interact with the pgsolt platform — whether browsing without an account, registering, depositing funds, placing bets, or contacting support — we collect certain categories of personal data. This collection is limited to what is genuinely necessary for the specified purpose. Below is a breakdown of the data categories we collect and the circumstances in which they arise.

We do not collect sensitive special-category data such as racial or ethnic origin, political opinions, religious beliefs, health records, or biometric data for identification purposes, except where a user voluntarily discloses such information in a support communication. In those cases, the data is used solely to resolve the specific enquiry and is not stored in your profile.

How We Use Your Data

pgsolt uses your personal data only for clearly defined, lawful purposes. We do not process your data in ways that are incompatible with the purpose for which it was originally collected. The following table maps each processing activity to its legal basis and the data categories involved.

Promotional communications: pgsolt may send you emails or SMS notifications about bonuses, seasonal promotions (such as BPL, Eid, or Pohela Boishakh offers), and platform updates. These communications are sent only where you have opted in during registration or through your account notification preferences. You may withdraw your consent at any time by updating your notification settings or by emailing [email protected] with the subject line "Unsubscribe".

Automated decision-making: pgsolt uses automated systems to detect unusual betting patterns, potential fraud, and responsible gaming triggers. Where an automated process results in a consequential decision affecting your account — such as a temporary freeze or a flag for review — you have the right to request a manual review by a member of our compliance team. Contact [email protected] to exercise this right.

Data Sharing & Third Parties

pgsolt does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We share data only in the limited circumstances described below, and only with parties who are contractually bound to handle your data in a manner consistent with this Privacy Policy.

• Payment Processors: When you make a deposit or withdrawal via bKash, Nagad, Rocket, Upay, Visa, or Mastercard, we share the minimum financial and identity data necessary to complete the transaction with the relevant payment provider. Each provider operates under its own privacy policy and regulatory obligations.
• Game Studios and Content Providers: Third-party game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive anonymised session data (e.g., game ID, round result, stake amount) to resolve disputes or verify RNG integrity. They do not receive your name, contact details, or payment information.
• Identity Verification Partners: pgsolt may use a third-party KYC service to verify the authenticity of identity documents submitted during the verification process. Such partners are bound by strict data processing agreements and may not use your documents for any purpose other than verification.
• Analytics Providers: Aggregated, anonymised technical and behavioural data may be shared with analytics platforms to help us understand how the platform is used and identify areas for improvement. No personally identifiable information is shared in this context.
• Legal and Regulatory Authorities: Where required by applicable law, court order, or regulatory instruction, pgsolt will disclose relevant personal data to competent authorities. We will inform you of any such disclosure where we are legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of pgsolt's business assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and the privacy protections applicable to your data will be maintained.

pgsolt does not transfer your personal data to countries outside of the primary operating region unless appropriate safeguards are in place. Where international transfers are necessary — for example, to a game studio's servers — we ensure that the receiving party maintains data protection standards equivalent to those applied by pgsolt.

Cookies & Tracking Technologies

pgsolt uses cookies and similar technologies to operate the platform, remember your session preferences, and gather anonymised analytics data. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies do not contain executable code and cannot access other files on your device.

Types of cookies used on pgsolt:

pgsolt does not use third-party advertising cookies, behavioural retargeting cookies, or social media pixel trackers. We do not partner with advertising networks that track users across websites for targeted ad delivery.

Managing cookies: You may control cookie storage through your browser settings. Most modern browsers allow you to view, block, or delete cookies on a per-site basis. Blocking strictly necessary cookies may impair your ability to log in and use the platform. Blocking functional or analytics cookies will not prevent you from accessing games or making transactions, but some preference settings may not be retained between sessions.

Data Retention & Storage

pgsolt retains your personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention schedule applies to active and closed pgsolt accounts:

• Active account data (identity, contact, financial, behavioural): Retained for the full duration of the account's active status plus a minimum of 5 years following account closure, in compliance with anti-money laundering record-keeping requirements.
• KYC documents (NID scans, address proofs): Retained for 5 years from the date of submission or from the date of account closure, whichever is later.
• Transaction records (deposits, withdrawals, bet history): Retained for a minimum of 5 years from the date of each transaction.
• Support communications (emails, chat logs): Retained for 2 years from the date of the last communication in a given support thread, or longer where a dispute remains unresolved.
• Analytics data (anonymised, aggregated): May be retained indefinitely, as it cannot be linked to any individual user.
• Marketing consent records: Retained for 3 years from the date of consent, or until you withdraw consent, whichever comes first.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data destruction procedures. Where data is anonymised rather than deleted, the resulting dataset no longer constitutes personal data and is not subject to further retention limits.

Storage location: pgsolt stores user data on secure servers. All stored data is encrypted at rest. Access to production databases is restricted to authorised personnel only, and all access events are logged and subject to periodic audit.

Your Privacy Rights

As a registered user of pgsolt, you hold the following rights in relation to your personal data. These rights may be exercised at any time by submitting a written request to [email protected] with the subject line "Privacy Rights Request". pgsolt will respond within 10 business days of receiving a valid, verifiable request.

• Right of Access: You may request a copy of all personal data pgsolt holds about you. We will provide this in a structured, commonly used format within the response period.
• Right to Rectification: If any personal data we hold is inaccurate or incomplete, you may request that it be corrected. Where the correction affects KYC-verified fields, supporting documentation may be required.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where processing is unlawful. This right is subject to our legal retention obligations — data required by law to be held for a specified period cannot be deleted early.
• Right to Restriction: You may request that we restrict processing of your data while a rectification or objection request is being assessed, or where you contest the accuracy of the data we hold.
• Right to Data Portability: Where processing is based on your consent or on contract performance, and is carried out by automated means, you may request a machine-readable export of the personal data you have provided to pgsolt.
• Right to Object: You may object to processing based on legitimate interest, including profiling for fraud detection. We will assess and respond to each objection on its merits. Objections to processing required for legal compliance cannot be upheld.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., promotional communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Human Review: Where an automated decision has had a significant effect on your account, you may request that the decision be reviewed by a human member of the pgsolt compliance team.

Data Security Measures

pgsolt takes the security of your personal data seriously and has implemented a layered set of technical and organisational measures to protect it against unauthorised access, accidental loss, disclosure, alteration, or destruction. These measures include, but are not limited to, the following:

• Transport Layer Security (TLS): All data transmitted between your browser or device and pgsolt servers is encrypted using TLS 1.2 or higher. Our SSL certificate is renewed automatically and monitored continuously.
• Encryption at Rest: Sensitive data fields — including NID numbers, financial account identifiers, and KYC document files — are encrypted at rest using AES-256 encryption.
• Access Controls: Access to systems containing personal data is restricted on a need-to-know basis. All staff and contractor access is subject to role-based permissions, multi-factor authentication, and session logging.
• Intrusion Detection: pgsolt's infrastructure is monitored around the clock by automated intrusion detection systems. Anomalous access patterns trigger immediate alerts for review by the security team.
• Regular Security Audits: Our platform and data infrastructure undergo periodic security assessments conducted by qualified third-party security professionals. Identified vulnerabilities are remediated according to a documented risk-based prioritisation process.
• Staff Training: All pgsolt personnel who handle personal data receive mandatory data protection and security training upon onboarding and on an annual refresher basis.
• Incident Response: In the event of a data breach that is likely to result in a risk to your rights or freedoms, pgsolt will notify affected users without undue delay via their registered email address, describing the nature of the breach, the data affected, and the steps taken to address it.

While pgsolt employs industry-standard security practices, no online platform can guarantee absolute security. You play an important role in protecting your own account by using a strong, unique password, not sharing your login credentials with anyone, and logging out of the platform when using a shared or public device.

Contact & Policy Updates

This Privacy Policy was last reviewed and updated on 1 January 2026. It supersedes all previous versions of the pgsolt Privacy Policy. pgsolt reserves the right to amend this Policy at any time to reflect changes in our data practices, applicable law, or operational requirements.

Where a material change is made to this Policy — for example, a new category of data being collected, a new third-party processor being engaged, or a change to retention periods — pgsolt will notify registered users by email to their registered address at least 14 days before the change takes effect. Continued use of the platform after the effective date of any amendment constitutes acceptance of the revised Policy.

How to contact us about privacy: All privacy-related enquiries, rights requests, and complaints should be submitted in writing to:

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority or seek independent legal advice. pgsolt will cooperate fully with any lawful regulatory investigation into our data practices.