Responsible Gaming
at pgsolt

Our Commitment to Responsible Gaming

At pgsolt, we believe that online gaming is a form of entertainment — and like all entertainment, it should be enjoyed within healthy boundaries. Our responsible gaming programme is not a regulatory checkbox. It is a genuine, ongoing commitment to the wellbeing of every player on our platform, particularly those in Bangladesh where access to professional gambling support services may be limited.

pgsolt has built its responsible gaming framework around three core principles: prevention, protection, and support. Prevention means ensuring players have clear information about the risks of gambling before they are affected. Protection means equipping every registered user with practical tools to manage their activity. Support means making it easy to reach help — whether that is our internal support team or external resources — without stigma or delay.

We take particular care to ensure that gambling on pgsolt is never presented as a path to financial gain or a solution to personal problems. Our promotions and communications are designed to reinforce the entertainment nature of gaming and to avoid language or imagery that could encourage irresponsible play. Any promotional material aimed at players in Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh will always carry a clear 18+ label and a responsible gaming reminder.

18+ Age Restriction & Verification

Access to real-money gaming on pgsolt is strictly limited to adults aged 18 and above. This is a firm requirement, not a guideline. pgsolt enforces this rule through a combination of self-declaration at registration and mandatory identity verification (KYC) for all accounts that deposit or withdraw funds.

During the KYC process, players are required to submit a valid government-issued identity document — such as a Bangladesh National ID (NID), passport, or birth certificate — confirming their date of birth. Accounts where the verified age is below 18 years are closed immediately, all associated funds are frozen pending investigation, and the case is logged in accordance with our internal compliance procedures.

• Self-declaration: All users must confirm they are 18 or older at the point of registration by ticking a mandatory consent checkbox.
• Document verification: Identity documents proving date of birth are required before any withdrawal can be processed.
• Parental controls: If you share a device with a minor, we strongly encourage the use of operating-system-level parental control software to prevent access to gambling websites and apps.
• Suspicious accounts: If our monitoring systems flag an account as potentially belonging to a minor, that account will be suspended immediately pending manual review.

Player Protection Tools

pgsolt provides a suite of player-controlled tools designed to help you maintain a healthy relationship with gaming. These tools are accessible directly from your account settings at any time, free of charge. You do not need to contact support to activate them — control is entirely in your hands.

All limit changes are logged in your account history with a timestamp. If you request a limit reduction and then attempt to reverse it before the 24-hour cooling period has elapsed, the system will reject the increase automatically. This built-in friction is intentional — it gives you time to reflect before loosening the controls you have set for yourself.

Self-Exclusion & Time-Out

If you feel that gaming is no longer under your control, or if you simply need a break, pgsolt offers two escalating levels of account restriction: a temporary time-out and a full self-exclusion. Both options are available without requiring approval from our team — you activate them yourself and they take effect immediately.

Time-Out: A time-out temporarily suspends your pgsolt account for a period of your choice — 24 hours, 48 hours, 1 week, or 1 month. During a time-out, you cannot log in, deposit, or place bets. Any active bonuses are paused. When the time-out period expires, your account is automatically reactivated. You may not cancel a time-out early — the suspension runs its full course regardless of requests to lift it.

Self-Exclusion: Self-exclusion is a longer-term restriction available for periods of 3 months, 6 months, 1 year, or permanently. Once you activate self-exclusion, your account is immediately closed and you are removed from all marketing communications. You will not be able to reopen a self-excluded account until the exclusion period has fully elapsed — and even then, a mandatory review and reactivation process applies. Permanent self-exclusion cannot be reversed under any circumstances.

During any active self-exclusion or time-out period, pgsolt will not send you any promotional emails, SMS messages, or bonus offers. If you receive such a communication in error during an active restriction, please report it immediately to [email protected] so we can investigate and correct the issue.

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The earlier it is identified, the easier it is to address. pgsolt encourages all players to periodically reflect honestly on their gaming behaviour using the questions below. If you answer "yes" to several of these, it may be time to use one of our player protection tools or to reach out for support.

Acknowledging that gambling has become a problem is not a sign of weakness — it takes real courage and self-awareness. pgsolt's support team is trained to handle these conversations with sensitivity and without judgement. You will never be penalised, mocked, or ignored for raising a concern about your gaming behaviour.

Deposit & Spending Limits

One of the most effective tools for maintaining control over gambling is setting firm financial boundaries before you start playing. pgsolt's deposit and spending limit system is designed to make it easy to put these boundaries in place and difficult to remove them impulsively.

How deposit limits work on pgsolt: When you set a deposit limit, the system records the cap against your account in BDT. Any deposit attempt — whether via bKash, Nagad, Rocket, Upay, Visa, or Mastercard — that would cause your total deposits within the limit period to exceed your cap will be automatically declined at the payment stage. The payment provider is not informed of the reason; the transaction simply does not go through.

• Daily limit: Maximum total deposits within any 24-hour period (resets at midnight BST).
• Weekly limit: Maximum total deposits within any 7-day rolling window.
• Monthly limit: Maximum total deposits within any calendar month.
• Single transaction limit: Maximum amount per individual deposit transaction.

You may set limits at any level — there is no minimum required. Some players find it helpful to set their monthly limit equal to their entertainment budget for the month, treating pgsolt like any other leisure expense. Once that budget is reached, the platform prevents further deposits until the limit period resets, removing the temptation to overspend.

In addition to self-set limits, pgsolt's responsible gaming monitoring system may automatically apply temporary deposit restrictions to accounts that show patterns consistent with problem gambling — such as rapid escalation in deposit frequency or amounts. If this happens to your account, you will be notified by email and given guidance on your options.

Getting Help & Support

If you or someone you know in Bangladesh is struggling with gambling-related problems, please do not hesitate to reach out. pgsolt's support team is available around the clock and trained to assist with responsible gaming concerns in a confidential, non-judgemental manner.

pgsolt also encourages players who need independent, professional counselling to seek help from qualified mental health practitioners in their city — whether in Dhaka, Chittagong, Khulna, Sylhet, Rajshahi, or Barisal. Gambling addiction is a recognised behavioural health condition and professional support is the most effective route to long-term recovery.

Tips for Safer Play

Responsible gaming is not just about crisis intervention — it is about building healthy habits from the start. Whether you are a new player on pgsolt or a long-standing member, the following guidelines will help you keep gaming a fun and controlled part of your leisure time.

• Set a budget before you start: Decide in advance how much you are willing to spend during a session and treat that amount as the full cost of your entertainment — win or lose.
• Never chase losses: If you have hit your session budget, stop. Chasing losses is the most common pathway to problem gambling and rarely results in recovery of the lost amount.
• Take regular breaks: Step away from the screen every 30 to 60 minutes. Use the reality check feature to keep track of how long you have been playing.
• Do not gamble under the influence: Alcohol, stress, exhaustion, and emotional distress all impair decision-making. Avoid placing bets when you are not in a clear, calm state of mind.
• Keep gaming in proportion: pgsolt should be one leisure activity among many. Maintain time and attention for family, friends, work, and other hobbies — particularly during important cultural periods like Eid, Ramadan, or Pohela Boishakh.
• Understand the odds: All casino games on pgsolt have a built-in house edge. The longer you play, the more likely the mathematical advantage of the house will assert itself. Games are designed for entertainment, not as an income source.
• Use only money you can afford to lose: Never gamble with rent money, savings, or funds needed for essential expenses. Gambling with money you cannot afford to lose dramatically increases the emotional and financial risk of each session.
• Keep your login credentials private: Never share your pgsolt username or password with anyone. Shared account access makes it impossible to track your own activity accurately and may result in spending you did not authorise.